Contact information
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Crestholm — Luxury Standard
Contact Us
Get in Touch
Our support team is available to assist you with any questions regarding your order, products, returns or general enquiries. Choose the channel that works best for you below.
For the fastest response, we recommend using our Live Chat available directly on our website. For complex order issues, email is preferred so we can review your case in full.
Contact Channels
Live Chat
Shopify Inbox
Chat with us in real time directly on our website. Available during business hours for instant support.
Start a chat
Email Support
Send us a detailed message and we'll get back to you within 24–48 hours on business days.
support@crestholm.com
Website
Browse our full product range, track your order or access our policy pages at any time.
crestholm.co.uk
Support Hours
Our team operates Monday to Friday during the following hours (GMT):
Monday9:00am – 6:00pm
Tuesday9:00am – 6:00pm
Wednesday9:00am – 6:00pm
Thursday9:00am – 6:00pm
Friday9:00am – 5:00pm
SaturdayClosed
SundayClosed
Messages received outside business hours will be responded to on the next available business day. We do not operate on UK public holidays.
Before You Contact Us
You may find an instant answer in our policy pages:
- Track your order using the link in your dispatch confirmation email
- Review our Shipping Policy for estimated delivery timeframes
- Review our Return & Refund Policy before submitting a return request
- Check your spam or junk folder if you haven't received an order confirmation
What to Include in Your Message
To help us resolve your enquiry as quickly as possible, please include the following when contacting us:
- Your full name and email address used at checkout
- Your order number (found in your confirmation email)
- A clear description of your enquiry or issue
- Photos if your enquiry relates to a damaged or incorrect item
Providing complete information upfront allows us to resolve your case without unnecessary back-and-forth. Incomplete enquiries may result in a delayed response while we request missing details.