Agreement to Terms

By accessing or using the Crestholm website (crestholm.co.uk) or placing an order, you confirm that you are at least 18 years of age, have read and understood these Terms of Service, and agree to be legally bound by them.

About Crestholm

Crestholm Ltd. is a luxury lifestyle brand offering premium grooming products and accessories. All items sold on our website are authentic, factory-direct goods that meet our internal quality standards before dispatch.

We operate exclusively online and serve customers primarily across the United Kingdom and internationally where stated at checkout.

Account & Access

You may browse and purchase from our website with or without creating an account. If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use

Crestholm reserves the right to suspend or terminate any account at its sole discretion, without notice, if we believe the account is being misused or associated with fraudulent activity.

Orders & Pricing

All orders placed through crestholm.com are subject to acceptance by Crestholm. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:

• Product unavailability or stock errors
• Pricing or description errors on the website
• Suspected fraudulent, abusive or abnormal ordering behaviour
• Failure to meet our verification requirements

Promotional prices, discount codes and bundle offers are subject to availability and may be withdrawn at any time without notice. Discount codes cannot be combined unless explicitly stated.

Payment

We accept all major payment methods available at checkout. By submitting your payment details, you confirm that:

• You are authorised to use the payment method provided
• The payment information is accurate and complete
• You authorise Crestholm to charge the total order amount

Shipping & Delivery

We aim to dispatch all orders within 1–3 business days. Estimated delivery times are provided at checkout and are indicative only — they do not constitute a guaranteed delivery date.

• Crestholm is not liable for delays caused by courier services, customs, or circumstances beyond our control
• Risk of loss and title for products passes to you upon dispatch
• It is your responsibility to provide accurate delivery information at checkout
• Failed deliveries due to incorrect address details are not eligible for free reshipment

Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms of Service and is incorporated by reference.

By placing an order, you acknowledge and agree to the conditions set out in our Return & Refund Policy, including the requirement that luxury grooming products must be unused and in original packaging to be eligible for return.

Intellectual Property

All content on crestholm.com — including but not limited to text, images, logos, product photography, videos, and design elements — is the exclusive property of Crestholm Ltd. and is protected by applicable copyright and intellectual property laws.

• Copying, reproducing or distributing our content without written permission
• Using our brand name, logo or imagery for commercial purposes
• Scraping or extracting data from our website by automated means

Any unauthorised use of our intellectual property may result in legal action.

Prohibited Use

You agree not to use our website or services to:

• Engage in any unlawful, fraudulent or harmful activity
• Submit false, misleading or defamatory reviews or communications
• Attempt to circumvent our security measures or payment systems
• Resell our products commercially without prior written authorisation
• Impersonate Crestholm, its staff, or other customers

Limitation of Liability

To the fullest extent permitted by applicable law, Crestholm Ltd. shall not be liable for:

• Indirect, incidental or consequential damages arising from use of our products or website
• Loss of profits, revenue or data resulting from service interruptions
• Damages arising from third-party courier delays, customs delays or force majeure events
• Any outcomes resulting from misuse of our products contrary to provided instructions

Our total liability in connection with any order shall not exceed the value of that order as confirmed at checkout.

Disclaimer of Warranties

Our website and products are provided "as is" and "as available". While we take every care to ensure accuracy, Crestholm makes no warranties — express or implied — regarding the completeness, reliability or suitability of information on our website.

Governing Law & Disputes

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal legal proceedings, we encourage customers to contact our support team to resolve any issues directly and amicably.

Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Crestholm Ltd. with respect to your use of our website and services, and supersede all prior agreements and understandings.